Our performance Scorecard
At HumanaDental, service is our passion. In fact, we keep score. Here’s our scorecard of performance standards and results:
|
HumanaDental |
Industry |
Claims turnaround
Claims processed within 14 calendar days. HumanaDental calls the member or dentist office for missing information. |
93.4%
|
93%
|
Financial accuracy
Claims dollars paid correctly. |
99.8%
|
99.3%
|
Claims automatically adjusted
Claims processed without manual intervention. |
75.5%
|
71.5%
|
Average speed to answer call
Seconds for associate to respond to a call. |
13.6
seconds
|
20
seconds
|
Call abandon
The percentage of callers who hang up prior to reaching a representative. |
0.9%
|
1.9%
|
| Dental PPO network turnover rate |
1.1%
|
7.2%*
|
Industry results: LIMRA/National Association of Dental Plans, 2007
HumanaDental: 2007 results
*Network industry information: 2006 NADP Network Statistics Report