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Home » About Us » Our Performance Scorecard
 
Our performance Scorecard

At HumanaDental, service is our passion. In fact, we keep score. Here’s our scorecard of performance standards and results:

Specialty Benefits Industry
Claims turnaround
Claims processed within 14 calendar days. HumanaDental calls the member or dentist office for missing information.
95.8%
95%
Financial accuracy
Claims dollars paid correctly.
99.8%
99.6%
Claims automatically adjusted
Claims processed without manual intervention.
86.0%
74.0%
Average speed to answer call
Seconds for associate to respond to a call.
15.3
seconds
31.1
seconds
Call abandon
The percentage of callers who hang up prior to reaching a representative.
1.4%
1.7%
Dental PPO network turnover rate
0.03%
9.8%*

Industry results: LIMRA/National Association of Dental Plans, 2008
Humana Specialty Benefits 2009 results
*Network industry information: 2009 NADP Network Statistics Report