Our performance Scorecard

At HumanaDental, service is our passion. In fact, we keep score. Here’s our scorecard of performance standards and results:

	HumanaDental	Industry
Claims turnaround Claims processed within 14 calendar days. HumanaDental calls the member or dentist office for missing information.	93.4%	93%
Financial accuracy Claims dollars paid correctly.	99.8%	99.3%
Claims automatically adjusted Claims processed without manual intervention.	75.5%	71.5%
Average speed to answer call Seconds for associate to respond to a call.	13.6  seconds	20 seconds
Call abandon The percentage of callers who hang up prior to reaching a representative.	0.9%	1.9%
Dental PPO network turnover rate	1.1%	7.2%*

Industry results: LIMRA/National Association of Dental Plans, 2007
HumanaDental: 2007 results
*Network industry information: 2006 NADP Network Statistics Report